Privacy Policy

This Privacy Policy explains how Mentapps ("we," "us," or "our") collects, uses, and protects information when you use the Mentapps Cloud platform ("the Platform"). By using the Platform, you agree to the practices described in this policy.

1. Information We Collect

We collect information you provide directly and information generated through your use of the Platform:

• Account information: Your name, email address, and business name provided during registration.
• Business content: Website content, property listings, images, and other materials you upload or publish through the Platform.
• Payment information: Subscription and billing details processed through our payment provider. We do not store full card numbers.
• Usage data: Log data such as IP addresses, browser type, pages visited, and actions taken on the Platform, collected automatically to operate and improve the service.
• Communications: Messages you send us through support channels or email.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Platform and its features.
• Process your subscription and domain purchases.
• Send service-related communications such as account verification, billing notices, and important updates.
• Respond to your support requests and questions.
• Detect, prevent, and address security issues and misuse.
• Improve the Platform through aggregated, de-identified analytics.

We do not sell your personal information to third parties. We do not use your information for advertising purposes beyond what is necessary to operate the Platform.

3. Information Sharing

We share your information only in these circumstances:

• Service providers: We engage trusted third-party providers to help operate the Platform — including payment processing, email delivery, domain registration, and cloud infrastructure. These providers access only the information necessary to perform their services and are bound by appropriate obligations.
• Legal obligations: We may disclose information when required by law or to protect the rights, property, or safety of Mentapps, our users, or the public.
• Business transfers: If Mentapps is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you if this occurs.

4. Your Published Website

Content you publish on your Mentapps Cloud website — including property listings, images, agency details, and contact information — is made publicly accessible on your website domain. You control what is published and can update or remove it at any time from your account.

5. Data Security

We apply technical and organisational measures to protect your information against unauthorised access, loss, or disclosure. These include encrypted storage, secure data transmission (HTTPS), and access controls. No system is completely secure; we cannot guarantee absolute security, and you use the Platform at your own risk.

6. Data Retention

We retain your account information for as long as your account is active and for a reasonable period thereafter as needed to comply with our legal obligations, resolve disputes, and enforce our agreements. Content you publish remains available until you delete it or close your account.

7. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal information, including the right to access, correct, or delete your information. To exercise any of these rights, please contact us at privacy@mentapps.cloud. We will respond within a reasonable timeframe.

8. Cookies and Tracking

The Platform uses session cookies necessary to authenticate your account and maintain your login session. These are essential cookies and cannot be disabled while using the Platform. We do not currently use third-party advertising or tracking cookies.

9. Children

The Platform is intended for business use by adults. We do not knowingly collect personal information from individuals under 18 years of age. If you believe we have inadvertently collected such information, please contact us so we can delete it.

10. Third-Party Links

The Platform may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date above. For material changes, we will provide notice via email or through the Platform. Continued use after the effective date constitutes acceptance of the revised policy.

12. Contact Us

For privacy-related questions, requests, or concerns, please contact us at privacy@mentapps.cloud.